Emma Sneddon

In the world of business, you never get a second chance to make your first impression. So it can’t be stressed enough the importance of business phone call etiquette, especially to greet customers over the phone for the first time. So, you need to know all the ways to establish a good first impression of your business and work ethic over the phone, as the […]

Negative online review is a sensitive issue for any company. Reviews can switch the mood of any potential client like a pendulum. Nowadays, people actually trust online reviews like a personal recommendation. If left unchecked, negative reviews can pull down the graph of your company’s success. While there are numerous articles online about dealing with negative online feedback in general, this post focuses on how […]