Casino Support Assistant
Have a problem that needs resolving? Almost every reputable casino site you come across will have a support team on hand to help you. It’s worth stating that although your issue might be specific to you, there are FAQ sections that cover most issues found when using the site. Be sure to check those out before seeking additional help – play The Goonies.
To find the right assistance you should look at the ‘Contact Us’ tab on your site of choice. ‘Help’ is another route you could take. Sites have made it incredibly easy to navigate from there. Sites understand that these things do happen, which is why it’s important for them for users to share issues so they can fix them accordingly.
Can the issue wait? If it can’t and you want the fastest response possible then calling will be your best bet. Keep in mind that calling is only an option between certain hours. Most centres will be open between 8am-10pm (times will vary).
Once someone on the other end of the line picks up, you’ll be asked to confirm your identity. Security questions that you set up when making your account will be asked — once they’ve confirmed you’re the account holder, they’ll then ask the reason for the call.
Always try to be as clear as possible in describing your issue here. We should state that some casino sites out there will not offer telephone correspondence — instead they ask that you use their 24/7 live chat system.
Contacting any site via email is a great way of going into great detail with your current issue. Finding the email address you need can be as simple as clicking on the ‘Contact Us’ section of your chosen site. Taking the email route allows you to attach screenshots, which is great if you find it difficult to describe your problem fully.
Arguably the best way to reach out, the live chat service is probably the most consistent/reliable form of contact. Using a live chat is the bridge between calling and using an email, think about it. You can be specific about an issue whilst getting a response/answer right there and then!
You’ll find that the live chat option is available to you 24/7, which is perfect for late night players who want an issue resolving right there and then so they can continue. In our experience, the live chat option is hands down the quickest way of getting something sorted.
So as you can see, there are various ways you can get in touch, each come with their own set response times. If you want the fastest response possible, then calling the site (if that site has a number listed) will be your best bet. Failing that, live chat is the best way to go as you are talking to someone in real time. Emails are great for getting down a detailed response, but could take days before you receive a reply.