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  • How Can You Improve Your Customer Feedback? By Peter Decaprio

  • Published By:
  • Category: Finance
  • Published Date: December 4, 2021
  • Modified Date: December 4, 2021
  • Reading Time: 5 Minutes

Featured Image Caption: Smileys

When I was looking to buy a new jacket recently, I went online and looked at several retailers.

I found the one I liked on an American website but when they didn’t have my size in stock, I looked on Amazon UK.

My wife originally wanted me to get it from the American website because she knew delivery would be free there. But when I realized it would cost more than £30 for delivery that put me off! So, then we decided to look on Amazon instead says Peter DeCaprio.

Problem:

As you can see, not all businesses are equal when it comes to customer service – even though they’re selling the same product!

The first retailer had very little information about their returns policy and conditions while Amazon was upfront about what I should expect.

This is just one example of why online brands can have a real edge over physical shops. Customers are starting to place more importance on transparency and availability, among other things.

Questions:

So how can you improve your customer feedback? And how can you do it in a strategic way? These are the questions I’ll be answering today!

Answer:

The good news for all business owners is that there are several things you can do to ensure your customers give positive feedback – which means they’re likely to recommend you too! Here are 8 aspects of great customer service…

  1. Speed of Delivery
  2. Communication
  3. Reliability
  4. Returns
  5. Notifications
  6. Staff
  7. Training/ Education
  8. The small things

Here are some FAQs recently asked to our mailbag: Peter DeCaprio

Q: How can I improve my customer feedback?

A: We’re going to take a look at 8 things you can do now to improve your customer feedback. It’s not always easy but the results might be worth it!

  1. Speed of Delivery
  2. Communication
  3. Reliability
  4. Returns
  5. Notifications
  6. Staff
  7. Training/ Education
  8. The small things Remember you don’t need to implement all these changes at once so just pick one and start working on that area first. If you have any questions just let us know in the comments or head over to our contact page.

Tips & Advice

  1. Don’t send generic messages – personalize your communications as much as possible!
  2. Make sure your staff is well-trained and empowered to help customers – they’re the ones who’ll be dealing with it after all!
  3. Find out what customers haven’t liked about your business – then take action to avoid the same mistakes again!
  4. Try not to apologies for things that are out of your control – it’s just a waste of time for everyone involved!

Q: What do I say in response to negative feedback?

A: There will always be times when you get negative feedback so knowing how best to respond is important! Here are some tips on how you should deal with criticism…

  1. Apologise, if appropriate
  2. Ask for further feedback in a professional manner
  3. Thank them for taking the time to leave a review in the first place
  4. If they suggest an improvement, make sure you follow through – even if it’s going to take a little extra effort! Remember you don’t need to implement all these changes at once, so just pick one and start working on that area first. If you have any questions just let us know in the comments or head over to our contact page.

Tips & Advice

  1. If possible, try and fix the problem rather than just apologies – your reputation will thank you for it!
  2. Make it clear how their feedback has been used and if there’s anything positive they can take away from what happened!
  3. Try and see things from your customer’s point of view – then you can avoid making the same mistake again!

Conclusion:

Although the article was very long and had a lot of information, it had a low readability score because there were more than 10 sentences per paragraph and many more words and bullet points than necessary. The author did not make any claims but rather talked about what they would like to cover throughout the article. The main idea that I got from this article is that you should be open with your customers and give them as much information as possible so that they can easily make decisions on their own if need be.

This article is not very similar to the previous one because it does not talk about a specific product and how good or bad the customer service was. It only talks in general about how every aspect of customer service should be taken into consideration.

Abstract:

The abstract needed to be much shorter for this article because there were many aspects that the author wanted to mention. I believe that an abstract should mention everything that will be covered in the body of the text; however, here there would not have been enough space if all these things were mentioned and so they were mostly described briefly throughout the article instead.

Ron Johnson

By Ron Johnson
who is a Business Advisor. He always shares his updated knowledge about Business, Marketing through Social Media. He loves traveling with family. He is a focused person. In his free time, he used to play Cricket with children.

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